Scissors Direct offers a 30 day, 100% satisfaction, and money-back guarantee with every purchase.Â Â Â If you are unhappy with your purchase, you may return it within 30 days of receipt for a refund or replacement. No returns will be accepted unless prior authorization has been granted from Scissors Direct
To receive full credit (less shipping), your purchase must be returned with shipping pre-paid to the location specified by Scissors Direct .If the item you purchased included free shipping and handling, we deduct actual shipping and handling costs.
All items must be NEW (not used), in original packaging, and with all warranty cards, manuals, and accessories.
Items returned with missing parts (combs, hair clips, case, oil, colored finger rings etc) will be charged a 20% restocking charge. Unauthorized returns will be refused.
YOU ARE RESPONSIBLE for the return shipping and insurance. If you return an item(s) and the shipper damages the shipment or the shipment is lost, then you and the shipper are responsible, not us. So please insure your returns.